• By product we consider the item, hangtags, dust bags and box.
  • Product(s) must be returned to us in perfect condition.
  • Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box.
  • Accessories should be returned with their dust bag as this is considered part of the product.
  • When returning by mail, please make sure to return the product inside another solid carton box, to not damage the product.
  • SZY reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
  • Leave your parcel at your nearest delivery service point, preferably the same one as where you collected your order.
  • You may return the goods by any secure transport to the following address:

Szymon Zürn
Spadochroniarzy 1
43-730 Mszana Dolna

If you think your order is damaged or faulty please reach out to with your order number and photographs showing the issue.